Managed Services
The world of technology has evolved into a universe of its own, requiring extremely large teams of experienced and trusted personnel, not only to maintain systems but also to operate them and fully benefit from this investment.
Why do companies need Managed Services?
Technology, financing, systems management policies and data security have changed so much that customers are ready to delegate critical functions of their systems to companies with the appropriate expertise and personnel, because it is difficult to maintain full control of complex installations that constantly require new resources at a reasonable cost.
This is why companies need Managed Services (MS).
The following sections describe the trends that are fueling the increased demand for Managed Services.
- Business Complexity
The days when technology could be separated as a separate function or department within a business are over. Technology is a fundamental layer of operations, regardless of the type of business.
Every business function – be it billing, record keeping, backup, data security, payroll management or resource management – depends on technology. These are just the supporting systems. Revenue-generating activities are also tied to Technology. Most industries rely on increasingly complex dashboards, tracking a table of business data, such as manufacturing, inventory, resource management and sales.
Productivity depends on the real-time ability to maintain accurate reporting and coordination between these functions. Even a minimal service interruption results in losses and costs.
Technology is transforming so rapidly that corporate IT departments are hard-pressed to keep up, and when technologies evolve so rapidly, cloud services become even more essential.
- Accessibility
At the same time, technology and business operations have become increasingly complex, while access methods are evolving rapidly.
Technology is no longer tied to a desk – or a computer. Many analyst firms predict that by 2018, at least half of enterprise email users will rely primarily on browsers, tablets, or mobile computers rather than their desktops.
At the same time, smartphone and tablet app development will outpace PCs by 4 to 1. Mobility is driving the demand for 24/7, global accessibility and support.
- Compliance
Regulatory requirements are so sweeping that even small and medium-sized businesses need sweeping solutions, including network, data and device security. Protecting data from intrusion, theft or disclosure online or to third parties is a critical need. All electronic records must be analyzed, archived and made available for audit on an annual basis.
Most companies do not have the IT staff, tools or training to meet the storage and security obligations imposed by these regulations. Even if they could develop the expertise and hire the right staff, the cost is prohibitive – and disproportionately higher, especially for small and medium-sized businesses.
However, while many organizations need security solutions, the fear of giving access to sensitive information to an outside partner makes many decision makers hesitant to outsource security and reporting functions.
This is where CBS IT Systems comes in to provide the required solution and the certainty of a reliable certified data security partner, through ISO 9001 & ISO 27001 certification.
- Saving money is the number one reason why customers turn to Managed Services.
The next three reasons concern the need to reduce costs:
- To better utilize staff and focus on revenue-generating activities
- To have low-cost and immediate access to the most modern technologies
- To improve security and the smooth operation of the business (business continuity). Solutions for compliance with the GDPR (General Data Protection Regulation) regulatory directive that is in effect from May 25, 2018.
Hardware, maintenance, continuous certification of staff in new technologies and compliance orders make it extremely expensive to maintain updated technology. If you combine these factors with the advantages and of cloud computing, which transforms technology from a capital expense (CapEx) to an operating expense (OpEx), the benefits are even greater.
MANAGED SERVICES / BRIEF DESCRIPTION OF EACH SERVICE
- Site Audit
Through this service, an “x-ray” of the existing situation is performed. The infrastructure is recorded in its entirety with reference to System, Network, Infrastructure, Services, etc.
Infrastructure compatibility is also searched for for our possible proposal for Managed Services. For example, type and number of Windows Servers, User PCs/laptops, Storage model & capacity, network Assets, etc.
The list of the above and comments for improvements and new improvement proposals are delivered in this.
This service is absolutely necessary before any other service activation.
- Backup / Data Storage Monitoring
We undertake the remote monitoring of the operation of the backup software that your organization has and the resolution of problems that may arise during its operation. The exchange of tapes or disks can also be done by our own personnel if requested. As well as the storage of your data on your own storage medium, disk or tape, in a safe & controlled space.
The service concerns the weekly transfer of the storage medium with your complete backup to our company for storage. Transfer of medium to the client for restore, different charge, per SLA.
Finally, CBS has a Facility Security Certificate, as well as personnel with security accreditation for handling classified material, in accordance with the provisions of the Hellenic General Directorate of Security. – National Industrial Security Regulation (EKVA/2005), NATO Security Regulation C-M(2002)49 – Enclosure “G”/17 June 2002, as well as COMMISSION Decision 2006/548/EC.
- Cyber Security Services: IT Audits, GDPR/DPO as a Service / Vulnerability Assessments
– Improving Information Security Risk Management.
– Minimizing the recurrence of information security incidents.
– Improving incident management.
– Increasing staff alertness. Information security roles and responsibilities
– Providing a common framework for information security.
The deliverables for the above will be:
- Security Policy – SP
- Business Impact Analysis – BIA
- Risk Analysis & Management Matrix
- Vulnerability Assessments
Data Protection Officer (DPO) Duties:
- Analysis of the current situation regarding the protection of personal data, from the existing GDPR study.
- Advisory and informative role to the heads of groups or departments that process personal data.
- Providing instructions and advice for continuous compliance with the regulation (IT but also document control).
- Participation in working groups related to PD processing.
- Determining necessary actions for each new process or application, updating the PD register and drafting an Impact Assessment Study (Data Privacy Impact Assessment).
- Communication and cooperation with the supervisory authority (APDPH) on behalf of the entity.
- Software Asset Management / SNOW
In collaboration with the SNOW company that we represent in Greece and Cyprus, we fully capture the applications installed in the company, and the necessary licensing scheme, in order to optimize the investment in licenses and the company to be fully compliant with a possible audit. - Outsource Systems / Network Engineer, Level A
To cover the gaps that arise from time to time in IT teams, we offer junior or senior engineers who can meet every need.
What is included:
- New initial installations of computers, printers, other peripherals.
- Configurations and network settings.
- Disconnections, equipment transfers (inside or outside the building), reinstallations.
- Laptop troubleshooting, replacement of spare parts, maintenance.
- Active equipment optimizations.
- Checking, repairing or replacing hardware that is damaged or unstable.
- Solving user problems related to technical issues of workstations.
- Reinstallation of computer equipment.
- Installation of new operating versions.
- Printer troubleshooting, service, replacement of spare parts, maintenance.
- Printing Management Services.
Coverage can be for a few days for an emergency or vacation or even long-term.
- Network Audit & Wi-Fi Study
Network audit includes the actions taken to collect network data, study and analyze it, in order to verify its proper operation, based on the network requirements that cover the operational needs of each company.
Network audit primarily provides an overall picture of how effective its operation is. With CBS’s new state-of-the-art tool, you are offered the opportunity to design your network without “shadows” or points that has no signal. Based on the results of the RF site survey, actions are suggested that will optimize the operation of your wireless network.