Dell ProSupport & ProSupport Plus

Cosmos Business Systems as a Titanium partner & Service Center of Dell Technologies recommends you to enhance your systems with ProSupport or ProSupport Plus and have 24 x 7 support for your systems.

Dell ProSupport offers highly qualified specialists on a 24/7 basis and worldwide, in order to meet your IT needs, minimize downtime and maintain a high level of productivity.

Dell ProSupport Plus was created with today’s ever-changing data centers and complex environments in mind and combines expertise, technology and analytics so you can adopt complex technologies with confidence. This enterprise-class support solution proactively improves the performance and stability of your critical systems, allowing you to focus on your strategic goals.

The capabilities provided by these Services include:

-24×7 access (including holidays) to Dell’s Customer Service and Support organization for assistance in resolving product issues.

-On-site technician dispatch and/or parts delivery to Customer’s site or other Dell-approved professional facility as described in the agreement (as required and in accordance with the support option purchased) to resolve a product issue.